Frequently Asked Questions
Hair Salon and Day Spa
What are your opening hours?
Monday: 9.00am – 5.00pm
Tuesday: 9.00am - 8:30pm
Wednesday: 9.00am – 8:30pm
Thursday: 9.00am – 8:30pm
Friday: 9.00am–5.00pm
Saturday: 8:30am – 3:30 pm
Sunday: Closed
Are you open on Public Holidays?
Sorry, no we are not open on Public Holidays.
Do you offer walk-in appointments?
Yes, however bookings are strongly recommended to ensure we can accommodate you.
How do I book?
To book, please phone (08) 8391 2772 or Book Online.
Orders & Shipping
How are my products posted?
Our standard shipping is via Sendle, whereas the express shipping or PO box shipping is via Australia Post.
When are my products posted?
We endeavour to ship your order within three business days. Most times, we get it shipped the same day :)
What if my order isn’t quite right?
This is something we really get embarrassed about, that being said, please let us know, and we will provide a refund or send out the correct product fast. Our orders are packed by humans, which creates jobs and the odd mistake.
There are occasions when our supplier changes the packaging but not the product, when this occurs, we’ll endeavour to let you know via email or a phone call.
What is your refund policy?
You can view our refund policy here.
What brands do you stock?
Visit our Brands page to see a list of our most popular brands. You can also use the search function to search for a brand. If you would like to request a product to be stocked, please contact us and we will see what we can do.